New Acaia tare button broken?!

Beginner and pro baristas share tips and tricks.
Kpruona

#1: Post by Kpruona »

I just opened up my Pearl out of the box and tried to go into update mode, which requires you to do a "log T" hold on the tare button. It doesn't respond. I tried plugging it in, taking off the protective film, restarting it, washed fingers, different fingers. Nothing works.

Any tips? Just return it?

ira
Supporter ♡

#2: Post by ira »

Well, first try the buttons alone. Does the scale turn on? Does it weigh something? Can you tare it?

Later firmware may not need going into that mode. I think you can now update directly from the app.

Ira

new2espresso

#3: Post by new2espresso »

Fwiw I updated mine via the app
Kind regards,
Karan

sternalot
Supporter ♡

#4: Post by sternalot »

I find my Acaia Pearl scale's buttons to be brutally insensitive frequently FWIW.

dhou

#5: Post by dhou » replying to sternalot »

I had the same experience. Ended up purchasing the Lunar - no problems.

foreseeablebananas

#6: Post by foreseeablebananas »

Acaia has great customer service in my experience, reach out to their team and they'll help you out.