New Acaia tare button broken?!

Beginner and pro baristas share tips and tricks.
Kpruona

Postby Kpruona » Feb 16, 2018, 7:37 pm

I just opened up my Pearl out of the box and tried to go into update mode, which requires you to do a "log T" hold on the tare button. It doesn't respond. I tried plugging it in, taking off the protective film, restarting it, washed fingers, different fingers. Nothing works.

Any tips? Just return it?

ira

Postby ira » Feb 16, 2018, 7:46 pm

Well, first try the buttons alone. Does the scale turn on? Does it weigh something? Can you tare it?

Later firmware may not need going into that mode. I think you can now update directly from the app.

Ira

new2espresso

Postby new2espresso » Feb 16, 2018, 8:28 pm

Fwiw I updated mine via the app
Kind regards,
Karan

sternalot

Postby sternalot » Mar 13, 2018, 9:14 pm

I find my Acaia Pearl scale's buttons to be brutally insensitive frequently FWIW.

dhou

Postby dhou » replying to sternalot » Mar 14, 2018, 11:49 am

I had the same experience. Ended up purchasing the Lunar - no problems.

foreseeablebananas

Postby foreseeablebananas » Mar 14, 2018, 4:49 pm

Acaia has great customer service in my experience, reach out to their team and they'll help you out.