Just to chime in with my 2 cents as well. I blame the bean. Lavazza is a little heavy handed with their roasting. They roast the same way with the Canadian coffee company they bought not too long ago, Kicking Horse Coffee: a brand all over Canada and hitting stores in NorCal. I repped the brand for 5 - 6 months and while I did love the company for how they treat employees, I couldn't handle the coffee - being a roaster myself, its almost painful to see over roasted beans in the bag. Having owned an MCAL since the last recession, I can also say the the lever is extremely forgiving but its first commandment is "thou shalt use fresh beans" and second is tamp skills .... lol.
Ways to win my heart:buy me coffee, make coffee, be coffee LMWDP #354