Damaged La Pavoni

#1: Post by **MooseJaw** » July 7th, 2016, 9:28 pm

Hello,

Today I received my very first La Pavoni machine and it appears it was damaged in transit. Somehow the tube that brings in the water bent the threads of the group, so consequently it is impossible to put back on. I've only found one site that sells replacement groups and it's pretty much the same price I paid for the machine. Is there any other way I can resolve this problem?

The sender is filing a claim with UPS after the weekend and I filed a claim with eBay.

Thanks

#2: Post by **drgary** » July 7th, 2016, 10:01 pm

Filing a claim with eBay should get you a refund, especially if you've fully documented it, showing a photo of the package and the damage. What you received is not what was advertised. Whether or not UPS pays is secondary to your eBay buyer protection.

Perhaps you can post a photo of the damage here so we can see what you're describing.

#3: Post by **dominico** » July 7th, 2016, 10:10 pm

Do you need an entire replacement group or just the dipper tube?

The dipper tube itself cost only about 7 euro and can be found here:

https://www.lamacchinadelcaffe.com/rica ... avoni.html part# 326002

July 7th, 2016, 10:29 pm

Here's a picture of the damaged threading. Besides a ridiculous amount of scale and a few blemishes, that's the only real damage I can tell.

#5: Post by **drgary** » July 8th, 2016, 12:25 am

Is that a third generation group (post 2000)? If so you might be able to file back the part that obstructs threading in the plastic insert, replace the insert if it's damaged, and it should work, since there seem to be enough additional threads remaining, and the group fastens against the boiler. For good measure you could add some thread sealant that isn't a thread locker.

July 8th, 2016, 12:39 am

It is. It's the 2005 special edition model. After I hear back from the seller and see how the claim goes, I'll try to file it down and do that. Until then I guess I'll clean it very thoroughly because she's a bit dirty.

#7: Post by **wkmok1** » July 8th, 2016, 7:45 am

Was the machine shipped disassembled? It's hard to imagine how that dent can occur during shipping otherwise.

July 8th, 2016, 9:18 am

Yes, the machine was disassembled for shipment.

#9: Post by **OldNuc** » July 8th, 2016, 11:05 am

That ding can be easily removed with proper tooling and machine setup. It will be lower cost than a new group.

http://users.rcn.com/erics/ · #10: Post by **erics** » July 8th, 2016, 11:12 am

Perhaps this will help: https://www.google.com/search?sourceid= ... Fs_x9LprlM
Someone with this vintage Pavoni should be able to give you the thread pitch, maybe 1.00 mm?