Want to talk espresso but not sure which forum? If so, this is the right one.
John_one wrote:Can anyone help me to get a response from the vendor? The vendors has accepted my purchase and the payment, but is unwilling to respond to request for communication concerning the purchase, what should I do?
CreminaPavoni wrote:Anyone know status of Orphanespresso these days... they have not responded to my e-mail.
AG_Duo's wrote:I'd like to order some parts from Orphan Espresso but have had been unable to reach them. Emailed them in mid and late December and again last week without a response.
I've merged your question with the others on the same topic. Here's the reply from all the others who've asked the same question:CremaSeeker wrote:Does anyone here know if Doug and Barb are okay?
I support Orphan Espresso and am thrilled they are enjoying the success of their hard work. However, I respectfully ask that Orphan Espresso address their customer service issues offline and not reduce HB to an extension of their order desk. This thread is locked.toe wrote:I ask that the moderator please keep this discussion open as attempts to communicate directly with OE have been unsuccessful.
Ditto.CoffeeBeetle wrote:I'm starting to worry that i've just wasted my money, since i haven't actually seen one trace of that package in any way.
Anyone have any advice for what I should do?
Thanks for the clarification. Barb, please contact me offline with instructions on how your customers should contact your company for service and/or questions about order status. E-mail? Contact us form? Other? I will then update this post with your instructions. Thanks.orphanespresso wrote:Our daughter, Natalie, fulfills many of the orders from the "OE Annex" in Montana...
UPDATE: Barb asks customers to use email@example.com or firstname.lastname@example.org or the contact form.
Anyone know anything about OE Customer Service? Been trying to contact them for over a week now and no reply.
Tom, I merged your thread with this previous collection of posters asking the same question dating back almost than seven years. As you can read for yourself, nobody knows the answer.
I ordered a few parts from them the other day and received a shipping confirmation this morning.tag1260 wrote:Anyone know anything about OE Customer Service? Been trying to contact them for over a week now and no reply.
Finally got my parts. Better late than never.
Ordered a tamper from them about a month ago and it was really fast.TigerStripes wrote:I ordered a few parts from them the other day and received a shipping confirmation this morning.
The surprise lately was Weber Workshops, which apparently "sat" on my order for a blind tumbler for 2 weeks before I sent an email wondering where it was. The tumbler is frickin' awesome, however.