Makanmata wrote:I think for most people common sense says that a business can't steal your money by delivering defective goods and tell you that you're out of luck and have to accept that just because it puts fine print on its website absolving themselves of everything. But what these people don't understand is that there is no such thing as a "no returns policy."

Firstly, such a policy is broadly illegal, and violates the Uniform Commercial Code, warranty laws, and Consumer Protection Laws of every state in the USA, but also the Consumer Protection and Fair Trading Act of Singapore (another reason I was so comfortable buying this grinder from Singapore). I doubt that many countries have different laws.

But even if there were no laws, the grinder was bought with a credit card, and D64 accepted the credit card for payment, and the Mastercard network which runs that system includes a requirement for merchants that conforming goods or services actually be delivered, and that the bank may charge the merchant back for goods not delivered or services not provided as promised. Unlike the fine print in a contract or website, the credit card is a real contract and an easily enforceable one.

So nobody should be bullied and made to believe that any contract is so one sided that a consumer can pay for new goods but that the merchant doesn't need to deliver them. Also, if you see something you want to buy from overseas, you shouldn't consider it a dangerous transaction and the insurance you're paying to buy it locally might be worth less than you think. Just for example, I bought my Decent espresso machine from Hong Kong, and that company is as on top of their obligations and responsive to their consumers as any company I've ever dealt with.

There were a few units using a pre production control boards that had an issue with the control board safety reset. Not many and all new units and preorders are getting new board. Most of the pre production were the ones sent to reviewers"

In addition, these are his own words about your situation specifically: " yeah that's the problem with buying overseas. Anyone that has had the issue we are taking back and sending another. Maybe df64 coffee will do that im not sure, but alternative is they send a relatively easy to change control board. Tell that hb user I'll send them a board if df64 won't. They can even send to me and I'll switch the board

LObin wrote:This is Joe Kolbs comment on FB regarding the board issues a few of the early DF64V had... Get in touch with him

Makanmata wrote:I ordered the DF64v when it was announced and it arrived last week, worked for a single shot, then died. According to one US distributer, many units are having problems and the manufacturer is changing production to address the issues. I would stay away from these at least for the time being.

Sproyo wrote:Can you share more info on this? I assume the distributor you're referring to is df64coffee.com. I haven't seen anything about known manufacturing problems on any of the popular forums.

Sproyo wrote:In the other thread Makanmata said they purchased their unit from df64coffee.com, I'm certain that's the distributor they're referring to.

Joe said in the fb group that some control boards are faulty. He also said the next shipment of df64v are being delayed because they are putting new control boards in them. That suggests to me that it's more than just preproduction units and likely all first batch units have the same control board.

There were a few units using a pre production control boards that had an issue with the control board safety reset. Not many and all new units and preorders are getting new board. Most of the pre production were the ones sent to reviewers

Sproyo wrote:Why did you leave out the other comment of Joe's I was referring to?

> Waiting for new control boards to get installed. We are shipping directly from the manufacturer so people don't have to wait for container

I think you have the timeline a bit screwy, Makanmata was the first to suggest there were known problems that were changed with the manufacturer. They were a bit confused on the complicated structure of the manufacturer and distributors, but they only mentioned correspondence with df64coffee.com

Joe was shown and asked about Makanmata's post here, and basically corroborated Makanmata's claim.

#6: Post by LObin » 11 hours ago

I just posted this in the other thread discussing the "dead on arrival" issue:

This is Joe Kolbs comment on FB regarding the board issues a few of the early DF64V had:
"There were a few units using a pre production control boards that had an issue with the control board safety reset. Not many and all new units and preorders are getting new board. Most of the pre production were the ones sent to reviewers"

In addition, these are his own words about your situation specifically: " yeah that's the problem with buying overseas. Anyone that has had the issue we are taking back and sending another. Maybe df64 coffee will do that im not sure, but alternative is they send a relatively easy to change control board. Tell that hb user I'll send them a board if df64 won't. They can even send to me and I'll switch the board"

Get in touch with him

According to one US distributer, many units are having problems and the manufacturer is changing production to address the issues.

Frankie4 wrote:No I have no affiliation with Espresso Outlet