malling wrote:But again European vendors and manufacturers in this field aren't exactly known for great customer service.
I think that changing the statement from "British" to "European" is again a too general overstatement.
Before the internet there used to be importers and local representatives on both sides of the pond to speed things up ... but that costs money (guess who pays?) and besides, for a relatively small business you can not expect that.
This Indiegogo campaign has delivered and even has a warranty. (Most do not, think off the VOOM!) So you can expect the warranty to apply.
I for one hope (and fully expect) that this issue will be taken care off.