Breville BES920XL double boiler. Something is wrong.
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- Posts: 6
- Joined: 8 years ago
Heya all, I used this site to decide that i wanted to purchase a BDB bes920 and did so a little while after them came out... I have been extremely pleased so far but have just recently ran into an issue. Perhaps someone can help me out.
Firstly, I understand that descaling these machines is a big problem, something i learned after doing it. I was able to complete the cycle even though I got the valve error many times. I just kept flushing until it completed...
Now the Issue, when i turn it on, or it turns itself on, steam pours out of the left side of the drip tray. It clearly comes out of the same opening that releases the pressure during the cleaning cycle on the bottom left side of the machine. here is a video. i can only get it to stop by turning it on and off a few times and run the first 60 seconds of the cleaning cycle
any suggestions??
Firstly, I understand that descaling these machines is a big problem, something i learned after doing it. I was able to complete the cycle even though I got the valve error many times. I just kept flushing until it completed...
Now the Issue, when i turn it on, or it turns itself on, steam pours out of the left side of the drip tray. It clearly comes out of the same opening that releases the pressure during the cleaning cycle on the bottom left side of the machine. here is a video. i can only get it to stop by turning it on and off a few times and run the first 60 seconds of the cleaning cycle
any suggestions??
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- Posts: 213
- Joined: 9 years ago
Did you close the descale screws all the way when you got done? I've descaled my BDB x2 and I have not had this happen. If that doesn't help try calling breville, they're actually very helpful on the phone and via email
Kind regards,
Karan
Karan
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- Posts: 6
- Joined: 8 years ago
has nothing to do with those ports, which are on the right side,, this steam is coming from the left side where the pressure is released during the cleaning function
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- Posts: 184
- Joined: 10 years ago
It sounds as if the 3 way solenoid could be stuck open. Does this happen right when the machine is turned on or after it has warmed up to operating temperature? Other than descaling have you been backflushing the group? I'm not criticizing but attempting to trouble shoot your machine. Hope this helps.
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- Supporter ♡
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Try contacting Matt Sutton <askus@brevilleusa.com>
Matt Sutton
Consumer Call Center
Breville USA
T 1 866 273 8455
F 310 755 3039
Here are instructions to reset the internal computer, might try this first.
1. Have the machine plugged in but powered off.
2. PRESS and HOLD both the ONE CUP and POWER button at the same time until the LCD turns on and rSET appear on the screen. Release the buttons.
3. Press the MENU button.
4. Reselect the water hardness using the UP/DOWN arrows. Once the correct hardness is flashing, press the MENU button again to save the setting.
5. After reset you may test the extraction volume without coffee. The standard ONE cup shot should be approximately 1.5 ounces and the TWO cup shot should be approximately 2.5 ounces.
Matt Sutton
Consumer Call Center
Breville USA
T 1 866 273 8455
F 310 755 3039
Here are instructions to reset the internal computer, might try this first.
1. Have the machine plugged in but powered off.
2. PRESS and HOLD both the ONE CUP and POWER button at the same time until the LCD turns on and rSET appear on the screen. Release the buttons.
3. Press the MENU button.
4. Reselect the water hardness using the UP/DOWN arrows. Once the correct hardness is flashing, press the MENU button again to save the setting.
5. After reset you may test the extraction volume without coffee. The standard ONE cup shot should be approximately 1.5 ounces and the TWO cup shot should be approximately 2.5 ounces.
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- Posts: 66
- Joined: 9 years ago
Out of curiosity, why did you descale? It seems descaling typically does more harm than good. If you are using good water, no descaling is neccesary.
- Christian
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- Posts: 184
- Joined: 10 years ago
I looked at the video in the light of day this AM and saw what looked like the steam coming out of the steam arm. The steam valve looks like it is in the off position. Now I have to second the suggestion of calling Breville CS.
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- Posts: 6
- Joined: 8 years ago
trust me the steam is coming from that valve under the drip tray on the left side of the machine.
i descaled because the machine was calling for it!
i descaled because the machine was calling for it!
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- Posts: 6
- Joined: 8 years ago
i have been considering the possibility that this is a software issue because it does go away after the process described.
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- Posts: 6
- Joined: 8 years ago
ive run the clean cycle a few times now. i'm going to try that and see if it stops happening. if no luck then i'll be calling them