I had an interesting experience. I was using a spirograph WDT device, but not on a perfectly level surface. Well, the grounds were not level to the basket. Even though I tamped with a leveling tamper, the shots were still noticeably one-sided. Moral of the story: grounds distribution >> tamping

I waited for the snag, but it was quick in coming . I just got the all-clear five minutes ago, so the process seems to work. Now to see if it arrives undamaged!

Congratulations. I had the same conversation with DHL today, but they said "check back on the 25th". Today was the expected (ho ho!) delivery date

Thank you. I feel better!

I tried again to convince US Customs of the manufacturer's address. This is the best I could come up with Elcor-S.r.l Via Malatesta, 39 B, 80049 Somma Vesuviana, Naples, Italy Does anyone have a better address for the ACS factory? DHL says they're on the case, but I haven't heard anything from them....

I expected a customs exception for paying an import duty, but what I received this morning was a request for the full name and address of the manufacturing facility. I have already sent a query to Maria at ACS, but has anyone else had this issue arise? It's a new one in my experience. Thanks, Matt

Things I never knew I needed in my life . Than you!

Lovely machine! Excuse my ignorance (and Google has been no help), but what is a "hotel group"? Thank you, Matt

Thank you. I am no stranger to DHL shipments of this size and know the drill well. But that is good advice worth sharing for anyone looking forward to receiving an EVO or Vostok. Checking tracking frequently can get you ahead of the game. You can often wander through an online maze and pay the impor...

I was about a month earlier, but if the holdup has been resolved, I don't see a need for your machine to be delayed another month. But I really don't know