I have a new Profitec 800 Pro lever espresso machine, live at 4,600 FT elevation, and experiencing extraction issues. It appears to be related to heat, but would love your opinion here. I'm getting very elongated, foamy extractions, with hissing and bubbles. I am using medium-dark (419º drop) fresh coffee, but well rested (7-10 days or more).

Indeed..I'm there regularly. I'm opting to have amazon deliver me one that's deep enough to get around the terminals....evidently sockets that big aren't so easy to come by locally as it seemed, apart from that full set (and I'd rather spend $60 on a replacement element...if I can find one) In the meantime I'll see if I can

Hi, I inadvertently swapped the Programming key and water dispensing key during the reprogramming of a Rocket Boxer 2 group machine. After some investigation, I deduced that the Gicar doser controller was reset to its default layout. I would like to change back the keyboard layout to the one going in accordance with the key layout

let me second and third the shout outs for Weber customer service. Also, Oz espresso repair is fantastic. Anyone living in the bay area should rest assured knowing that OZ espresso is here and a really fantastic shop working on just about everything (except super automatics)

This one is pretty cool as well. My only gripe from a usability perspective is if you use multiple baskets/dosage sizes/funnels. You need variable depth of the needles to accommodate those parameters

I purchased a new Profitec 800 Pro and the steam wand wasn't steaming like I thought it should. Initially, I blamed the boiler pressure but then discovered only one of its two-hole steam tip was emitting steam. Turns out, the cool-touch or no-burn plastic tube that delivers the steam inside the wand was too long and somewhat blocking

Roasters' recommendations are often? usually? for use with commercial machines in a commercial environment and probably with their water. On dose and ratio, I would assume that a lot of it is to meet the expectations of a typical retail cafe customer in their region. In the US, I think that means a "cap" which is somewhere in

A few years ago I stopped doing any backflushing without first removing the shower screen, after concluding that it just holds onto fines and oil that the backflush then pushes back into the works. This is the main reason i love the silicone (Cafelat) portafilter gaskets, which makes removing the shower screen trivial (5 seconds and a chopstick). That

100% agree on customer service. Throughout my ownership Douglas has been accessible and great. Raymond is a star, no detail is missed and he does that brilliant technique of going over and above to delight the customer. Great team at WW

Thank you for the kind words! I don't think the videos will go live until the release date, which is 2/21. In the mean time I am happy to try and explain some stuff, because I know people have been asking and I want to help. There may be some sneak peeks before then, but we shall see.