Shortly before Christmas 2018 I bought a ECM Tecknika lV Profi w/ rotary pump.
After a few uses, I noticed chrome peeling from the steam valve assembly. Please see pictures that I sent.
Whole Latte Love agreed to replace the part, but then they insist that the original part is no longer in production.
Instead they want to send me this ugly replacement. Please see pictures below.
I dont know about you all, but I selected my ECM due to two variables... 1) quality 2) Aesthetics. New replacement part
Can anyone confirm if Whole Latte Love is in error?
I am tempted to ask for a refund or complete unit exchange.