Yes, I did the fill procedure as per the manual. Turned it on, it said FIL, I pulled the level up, waited 30 seconds, then pulled the lever down. Noticed water level in the tank had not gone down, so I tried it a few more times until I noticed the machine was heating up trying to heat an empty boiler. I guess after the first time having the lever up for 30 seconds the ecm just assumed there was water in the boiler and turned the elements on for subsequent attempts. Good to know in the future I can set to FIL again.

This video is helpful if the pump isn't drawing any water from the tank:

https://support.wholelattelove.com/hc/e ... orce-Prime