IslandAddict wrote:I'm not thrilled that the machine has needed a new p-stat and boiler in less than 18 months of use, but I still love it. Blinded by beauty I guess, not to mention by great espresso.

I can relate.

Howard

I recently had a problem with my Micro Casa Semi Automatica SXCD. I live in the the UK and I too found it almost impossible to identify an experienced engineer who could repair my machine despite searching the net for hours. I eventually emailed Elektra for a recommendation. Within two or three days I received an email from Frashell Ltd [frank456@(deletethis)btconnect.com], contact details below. Elektra had advised Frasheel Ltd of my problem. I phoned Frank at Frashell and asked a number of technical questions to ensure that he was familiar with these machines. All my questions were answered in full. I duly sent my machine via courier for repair. The service Frashell Ltd has provided has been superb and I would highly recommend them.

One important note: Do keep your original packing. Unfortunately I had thrown mine away just two weeks beforehand. I have owned the machine for 5 years. Although I made a pretty good job of packing the machine up, the couriers still managed to damage the machine. The decorative water tank is made of brass coated in Chrome and it was compressed during transport. Frank took it to a panel beater who repaired it at no cost to myself. The machine was repaired at a very reasonable cost and the pressure and temperature was fully bench tested before being returned to me within a week. Fantastic service and highly recommended.


Coffee Machine Sales and Service
Unit 1, Penllwyngwent Industrial Estate,
Saville Road, Ogmore Vale
Bridgend
CF32 7AX
TEL 01656 842600
mobile 07506459972

Moderator note.....

It is not wise to post an email address in a public forum. The scan bots will pick it up in seconds and the addressee will end up with 600 spam emails the next day. I added (deletethis) in the address to spoof the spam bots. If you want to send an email, simply copy and paste the address and delete (deletethis) from the address.

Nice to have a solid recommendation for Elektra service in the UK.

Thanks.

Mike