sluflyer06 wrote:OP how does Howell magically fix for you what you stated was more than one order that took 2 weeks to arrive.
It would be helpful if you posted why this happened and how they are making sure orders go out fresh going forward. Thank you.
They just sent me a new order, and while I have not received it in hand, I expect to by the end of the week. They asked who had done qc but I had already tossed the packaging.
I feel bad about posting a complaint but was desperate to figure out why I was receiving old beans. In the past other roasters have told me that I could use beans up to 6 months after roasts and refused to fix the situation, so I was ready for an argument. But instead I talked to a guy who was amazing and answered all my questions and concerns, and sent a replacement order to me at no charge.
What also got me amped up was my previous order also seemed stale, and was pulling really weird at week 2 in my hands. But I didn't check roast date for those beans before dumping them into my hopper.
I buy from George Howell because I consistently get 3 days post roast, sometimes earlier. Their prices are fair. And their roaster has some damned great taste, I love the flavors they bring out of the beans. As long as they don't send me stale beans I'm happy with everything else from GH.
It's not "magic" it's just some hard work and honesty.