Grant,
Great gift and great news, glad that solved your problems. Having never used a Hario grinder, I really couldn't tell if that was the issue or not. I've been lucky with my Kyocera and, of course the Vario at home.
Dom, I just saw your message now. I don't remember my earlier comment about trying down dosing with a finer grind, but my standard dose now with the Twist IS 18 grams now, so it must have worked out.
I've also stopped trying to shove outrageous amounts into my 45 mm La Peppina basket and stick around 14 grams there and have been pretty happy.