I had my first espresso from Starbucks last night, and I was at a loss for words. It was offensive. I don't even have a nice machine and mine is better than that. Anyway, I found a video of eBar's training tips. It's a classic.
interesting how they take descriptions of pours from traditional machines and try to apply them to superautomatics, and then the descriptions don't match the video (except for the 'fast pour').