Could be brew pressure too high. Have you checked? See
How does Oscar's HX differ from typical e61 HXRemove the basket from the PF and Tare it.
Grind ~14g into the basket. Waste a bit of coffee to see what ~14g looks like. Once you know, grind directly into PF.
GENTLE side to side shake to distribute. WDT with fine needle if necessary.
Tamp LEVEL and lightly, ~5lb.
Adjust grind for 50ml / 25s ish shot.
If there is a slight impression of the screen in the puck AFTER the shot, your dose is about right.