Thanks Jon for posting the video, I took a few notes to compliment the observations others have made. I'll offer my "John Madden" style diagnosis without the crayons.
STEAMING: I
cringed at the sound of the milk from 0:28-0:45 seconds and around the 0:51 second mark. It was the sound of big a** bubbles, not fine bubbles of air being introduced to produce microfoam. It appears that you are choking off the steam pressure because it took almost TWO MINUTES to froth a small pitcher. Silvia's one-hole tip could have overflowed two 12 ounce pitchers with foam in that timespan.
More steam pressure and slightly deeper will get the "ripping" sound that means microfoam. It's a very small zone only 1-2mm in depth, but it's easy to hear the difference. You're off by about 2mm with not enough steam. Oh, and hold the pitcher still with your left hand steadying it. Remember we're talking about a teenie tiny zone. You'll never hit it if you're jockeying the pitcher around like in the video.
By the way, do you have one of those three-hole tips installed? If so, I recommend putting it in the drawer, reinstalling the stock tip, and practicing valve wide open with a 20 ounce pitcher and 9 ounces of milk. Once you've got that down, go back to the 12 ounce pitcher and 6 ounces of milk.
DISTRIBUTION: You flattened but did not redistribute. I've never seen a grinder except the Versalab M3 that can produce a perfectly even distribution, so you have to redistribute. Dave's
Tamp and Dose Digest is your next stop.
TAMP: Be careful how you're tamping. You are "palming" the tamper knob and it's very easy to cant. Instead grasp the tamper like a doorknob:
From the HB Tamper Roadshow
BREW FIRST: Or at least flush the group first. I prefer the brew first because it's easier to hit the desired temperature, but both are tradeoffs. Part of the sound you heard was steam blasting through the 3-way valve. You'll hear the same sound if you backflush an HX machine without first purging the superheated water. That can't be good for your machine. The first half of that extraction must have been lots of steam "channeling" through. That may explain the very fast onset of the pour.
Hey, I'm not proud, check out my great looking fern:
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