I think there's a lot of good tips in this thread for cleaning off baked on stuff from the wand, but one thing I'd mention that might solve your problem and improve your milk drinks is steaming to a bit lower of a temperature. 160F milk is by no means scalded, but I've always found milk steamed between around 135 and 150F to be noticeably sweeter. I'd say it's worth a try; your mileage may vary, but it's better at my bar, on my taste buds.
The upshot of steaming to this temperature is that the milk has a much, much lower tendency to bake onto the steam arm. I always just wipe it with a hot rag. Usually right after I steam, but sometimes I pour first. Sometimes I even forget until after I am done cleaning up the group (wipe, water backflush), probably about 1 minute or so. The stuff never really bakes on. And this is on the beastly Elektra steam wand, too...
Funny story: the other night I went to an Italian restaurant to order some takeout for my sick wife. I was stuck waiting for them to make the food, since it was a spur of the moment thing and I hadn't called in the order. While I was sitting at a table taking in the quiet atmosphere of the restaurant at 5:30PM on a weeknight, a man came in and ordered some ridiculous milk-based espresso drink. The person behind the bar at this point was apparently a noob to the machine, but he decided to attempt the drink himself. Disastrous results followed. Even he seemed to realize that the thing that he was building would be unacceptable to serve a customer. So he got another girl from behind the bar to come over and see what he'd been doing wrong. Much laughing ensued (shared by the person who ordered the drink... taking it like a good sport). She proceeded to show him how it's done. She knocks out his soupy puck and doses some coffee from the grinder, does a perfunctory tamp, locks it into the machine, and presses the brew button. This being a commercial HX, steam like smoke begins to emanate from the portafilter spouts, along with the nasty swill. I want to say, "I have a machine like that at home... you know you're supposed to flush them till they stop boiling before you make a shot, right?" But I let it fly. Not worth it.
Then she shows the guy how to steam milk while the shot is pulling. Whips out what looks to be a 30 or 40 oz. pitcher and fills it half full, puts it up to the crusty steam wand and opens the valve. She proceeds to "froth" the milk for a few seconds, in the same way that a dog with rabies might froth at the mouth, big, stiff, nasty bubbles. Typical, I suppose. But what really, really got me, was when she finished out the steaming by setting the pitcher on the drip tray with the tip buried in it. Those familiar with steaming, particularly on high capacity machines like this one, are familiar with the very noticeable pitch that milk has when it's being steamed. It starts high, and as you straddle that "sweet spot" temperature, it starts to drop. After a few moments, it gets quiet, and if you keep going, it starts to rumble from the beginnings of the boiling phase. This woman stood there--3 people, herself, the noob, and the customer, chatting and watching the milk steaming, as the pitch hit the spot where I'd stop. Moments passed, and pitch was dropping like a rock. Stop.... stop.
please stop? Seriously not funny... I was starting to get kind of
nauseous. She let it go till it went just about silent! And the guy had no idea. He seemed to enjoy it when he tried it.
Now I don't want to sound like a snob. Scratch that, I really don't care. I'm on board with this "it's good if you enjoy it" stuff that people have been harping on a lot lately (honestly, for awhile), at least to some extent. Yes, I know "there's no accounting for taste." But there are some things in this world that are quite simply disgusting no matter who you are, like eating your own vomit or feces. I realize that this wasn't on par with
that, but it was darn close.
Darn close.Sorry for that rambling segue...