When I joined the forums I wanted to learn hot to make tasty espresso with my machine - it was Saeco model similar to Aroma. It was impossible for me to pull a tasty shot with it. After reading all the available tutorials I learned dosing, levelling and tamping (though I had already read Schomer's book). I got something drinkable after applying all my body force to this damned (pressurized!!!) portafilter. Then I understood I needed to change equipment.
Short after I bought the Vivaldi, Ken Fox started his colander campaign. I tried to point out that tamping is related to coarseness of grind but I was ignored in the middle of the battle for, as he explained, what was the original use of the equipment as it was designed.
Of course there is some sound advice in
this thread, but unfortunately accompanied with claims like 'low doses doesn't need tamping' and 'It's all Schomer's fault how Americans overdose their baskets' etc.
Then there sprung up discussion among lever machines users about tamping and that encouraged me to have a try of no-tamping - it was disaster.
As I already mentioned above, tamping force is related to grind - at least at pump machines. In his book David Schomer advocates 'about 17g of coffee' for his blend. So he's not overdosing, is he? since overdosing was stated several times on these forums to be 18g<.
Those who repeat that in italian cafes baristi do not tamp at all or use the grinder's plastic tamper - please consider that those baristi don't use naked portafilters and if they did they could verify their technique. In Poland in Coffeehaeven line of cafes they also use the plastic tamper - their coffee is better at my home (if they agree to sell me their beans fresh again - ouch!) At the cafes the crema is pale and the coffee is bitter. I haven't yet tried espresso in an italian cafe, sorry, but I heard many stories about how bad is espresso in its homeland (not only becasue of bean quality but also because it's a gusher).
So all of those campaigners against tamping, overdosing, naked pf and whatever else it will be next, cool down a tad - I agree it is possible to pull a decent shot without tamping. I will go even that far to
believe that it is possible to pull decent shots without tamping consistently. Still it doesn't mean that the same shots pulled with different grind setting, different dose and different tamp will not taste better.
On my Vivaldi for doubles 30lbs tamping is crucial and singles prefer lighter tamp or more then 10g of coffee in the basket.
On my Caravel (but I haven't yet pulled even 10 shots) I put 10.5g of coffee at the same grind setting as for Vivaldi's doubles, compress the coffee a bit and then thumb it (tamp pressing it with my thumb along the bakset's wall) - then it is enough to lock very firmly and pull until the elixir comes out (this means pressing the lever quite hard.... I haven't measured but probably I have some 5 seconds of so called preinfusion)
So concluding, tamping in my opinion is important. Of course, if one has poor coffee, poor distribution, bad grinder or whatever else poor&bad - no trick will save the cup.