I am not sure how fresh the coffee is, but it is most probably between 2 weeks old and a month. It is very difficult (I don't know if it's even possible) to find freshly roasted coffee in Malaysia, the coffee is imported from Singapore. I have switched back to the first of the two blends that I have used, I am now on the blend that worked perfectly on the Isomac the first time I bought it, I don't think it should be any less fresh but I can't be sure.
1 - I tried filling the hopper, this made no difference to the end result but I did get significantly more volume in the basket and it may have been a little bit finer but no progress with the shot time.
2 - Definitely not fresh coffee but I don't believe there is anything more I can do in this area. Anyway, I have gotten significantly better results with equally stale coffee when I was using the Isomac so I don't think this is the worst of my problems?
3 - I doubt this is the problem unless they got damaged in transport. The grinder is brand new and it's only usage prior to this was the demo done in the shop where we were given a walkthrough and lesson on how to use it. I distinctly recall the shot made in the shop gushing like mine and blonding early but the coffee wasn't levelled before tamping (I suppose he was in a hurry) and I've been using WDT and NSEW before tamping.
4 - Very possible, my skills are far from perfect but I was getting much,
much better results with the Isomac and I can't think of anything that I've been doing differently.
I am going to contact the shop and see what they have to say about it. I'm really hoping there is something wrong with the grinder itself as I'm running out of options.
