I'm still awaiting the final confirmation. Perhaps I should call in my CC info

mturkel99 wrote:I'm still awaiting the final confirmation. Perhaps I should call in my CC info

That might be a good thing to do.
farm

Remember that Olympia is a very small company and literally produces each machine by hand. Some components are made in-house while others are contracted out. Olympia has very high standards, so sometimes parts are rejected and then an entire production run waits for all the bits to arrive for assembly. Sometimes spare parts become scarce for a while, too.

Most Olympia owners are willing to endure inconveniences because the machines are extremely well-made and perform exceptionally well. I am not an apologist for the company, just trying to clarify what does and does not go on there.

danno wrote:Remember that Olympia is a very small company and literally produces each machine by hand. Some components are made in-house while others are contracted out. Olympia has very high standards, so sometimes parts are rejected and then an entire production run waits for all the bits to arrive for assembly. Sometimes spare parts become scarce for a while, too.

Most Olympia owners are willing to endure inconveniences because the machines are extremely well-made and perform exceptionally well. I am not an apologist for the company, just trying to clarify what does and does not go on there.

I frequently work with small companies throughout europe, that put their emphasis on highest quality (furniture, materials, lighting).
Their credibility also lies with customer satisfaction and services long after the product is sold. How can a serious company neglect its customers that badly? I dont think it is excusable to maufacture at this cost level and then lack at logistics or means to keep customers satisfied - even more so for the swiss that build on the preconception of reliability and professionality.

A quote taken from this page about the Versalab grinder and the company that produces it seems to apply to this discussion as well.

AndyS wrote:In terms of appearance, compact design and grounds distribution, the M3 grinder is certainly in a class by itself. You should buy from them if you think their product meets your needs better than the competition, and if you like the idea of buying directly from the same slightly eccentric folks who personally design and build the things. If you demand to be serviced in exactly the same way that a Mazzer or Cimbali would service you, perhaps you should just buy from those companies instead.

Jon

ogatasan wrote:I frequently work with small companies that put their emphasis on highest quality (furniture, materials, lighting) throughout the european continent.
Their credibility also lies with customer satisfaction and services long after the product is sold. How can a serious company neglect its customers that badly? I dont think it is excusable to maufacture at this cost level and then lack at logistics or means to keep customers satisfied - even more so for the swiss that build on the preconception of reliability and professionality.

I could not have said it better! Dittos

I got it! Yay Olympia

Good for you Turk!