LATrapp wrote:In my opinion, 100% poor service. If the shop is closed for business, then the door should be locked. If the barista has mistakenly left the door unlocked, then they should realize their error and NOT place the blame on the customer.

Agreed, if the door is open you are open for business. If you can't accept customers leave the door locked.

+1 to the above quote about the open door.

Compass Coffee wrote:Absolutely agree. I would want to know, any conscientious owner would want to know. Actually I don't care how great the coffee is, if customer service isn't up to par you're dead meat.

Something else I've not seen mentioned in this thread, at least not directly. Whilst she may be potentially the greatest barista in the world, the number of people who can honestly judge her skills outside of making great coffee are vanishingly small. Regardless of her abilities, that attitude from anyone in a customer service role (bad day or no) will be costing that cafe business it can ill afford to lose.

So the question becomes are her skills plus the number of people who recognise them significant to off set the number of people her attitude drives away. I suspect not.

ABSOLUTELY !!!! ABSOLUTELY DESPICABLE !!!!!!!!

SHE SHOULD IMMEDIATELY BE FLOGGED IN PUBLIC BEFORE BEING FIRED FOR THIS OUTRAGE OR EVEN DECAPITATED !!!!


Oh please grow some thicker skin your world should not fall apart because of a few words.

If her lack of tact really bothered you so much do your part in proper human communications by returning the favor. Give her the middle finger before leaving and coming back at the proper time.

If after cool out time has passed and she can't handle tick for tack when you come back then let's say it's her problem and be happy that you have brought the matter to her attention either way.

Have you considered literally asking the manager to put her head on a pastry dish as an example to other baristas who are thinking of adapting the same attitude ?

It's time for this thread to die and for all involved to move on. Nothing to see here.

Have you considered literally asking the manager to put her head on a pastry dish as an example to other baristas who are thinking of adapting the same attitude

I was going to suggest baking her head in a fine crust pastry dough and serving it as pot pie, but the bitterness of her tone would would make for an unsavory dish.

This is an interesting thread that makes for good dialog. Has anyone considered that the many of the posters will, without pause, toss the first shot of the morning because it is unacceptable but seem to be perfectly happy being treated like a sink shot in some coffee shop?

I'll bet my dollar to your dime that the "barista" who was rude to you is merely an hourly employee without the kind of interest in satisfying the customer that someone with skin in the game would have. First, as a favor to the owner, I would make him aware of this. If he doesn't care either, well, he won't be in business long. Believe me, in the high performance car hobby, there are business owners who fail every day, because they are either too stupid or too proud to care. You see this a lot, when a skilled tradesman with no business sense tries to run a business. In your case, since it is a successful business, I bet the owner is neither stupid or apathetic, and would value your input.

-Peter