Details have developed . . .

Clearly this situation won't resolve this way for everyone, but the folks at WLL sent me a set of burrs from a "lightly used" demo machine that were then cleaned and appear in perfect condition, plus a pound of their Monaco Espresso blend, at no charge. (Who can argue with free burrs?)

Again, we all know that WLL can't fix every problem this way for everybody, but I give them credit for taking time to call me and discuss the issues, (presumably) addressing the shortcomings of staff and their internal procedures, and resolving the problem to my satisfaction.

Cheers,
Jason