Phaelon56 wrote:The crust is not all grinds - it's mostly a sort of foam with fines mixed into it. The majority of the grinds end up sinking to the bottom. Is your water hot enough and your coffee fresh enough? I'm just throwing out wild guesses because I've never seen a coffee prepared for cupping that didn't have a crust.
This is incorrect; when cupping, all the grounds are in the crust, you can see this if you use a glass cup. It should work fine with coffee direct from the roaster or up to a week old, although SOP is to cup from 8 to 24 hours post roast.
One possible problem is temperature. Use 208F water if you decant it into a jug, and then carry the jug to the cupping table to pour. This is the preferred alternative. You can also fill the cups directly from the water heater, but then it must be set at 195F (assuming you have one that follows the Zojirushi standard of 208F for black tea, 195F for oolong, and 175F for green tea).
The other problem is too much or too little agitation. Don't dribble the water into the coffee, pour it with authority. Move the pitcher as you pour (or the cup, if you are filling directly from the heater), so all the grounds get soaked; but do not swirl the cup or stir.
If you did all this, and still didn't get a proper crust, I'm flummoxed.