Barb - you did not tell us what was ultimately wrong, and what was done to fix it??!!

Telling us will help others who may have the problem in the future - puts the post to bed in the archives with an outcome / resolution - instead of just floating into the ether with no resolution....

Cheers and welcome!

HG one wrote:I'd say 10 times out of 10 the issue might not be us not returning correspondence, but rather an overzealous spam filter on the user's part.

kofi wrote:In my experience, when a message is not received is typically because of "an overzealous spam filter" at the RECEIVING end.

I know everyone wants to just move past this, but there is a glaring misunderstanding in this thread and I feel that a correct interpretation of what HG actually said would actually put this to rest properly.

Simply, HG was not saying that they did not receive your message. They were saying that they receive a lot of messages and respond to every single one, so if you didn't hear back from them then they are saying their response was likely flagged as spam by your email server/client. I obviously have no way of knowing if this is true or not, but I at least want to reword what they actually wrote: they were not claiming that they never got your message, they were claiming that they did get your message, and they responded to you, but you never got their response.

Sincerely,
Someone who wants us all to get along

Fausto wrote:They were saying that they receive a lot of messages and respond to every single one, so if you didn't hear back from them then they are saying their response was likely flagged as spam by your email server/client. I obviously have no way of knowing if this is true or not, but I at least want to reword what they actually wrote: they were not claiming that they never got your message, they were claiming that they did get your message, and they responded to you, but you never got their response.

That is highly unlikely. Prior to sending the email contact form, I had gotten other emails from HG One shipping address and from Google FeedBurner Email Subscription to subscribe to their list. None of these emails went to the Junk box. I check my junk boxes a few times a day to make sure I don't miss anything. The more upfront a company is in establishing communication with the customer after the purchase is done, the less likelihood there is to post these problems in forums.

Like I said before, this was not a big issue for me because I could figure out the answer on my own. I also mentioned earlier that every other coffee equipment company or retailer provides more contact information once you buy something from them, except for HG-One.

The HG-One grinder has such a solid design and construction that one would probably think that nothing can go wrong with it and therefore there no is need to be proactive with after-sales follow-ups. The truth is manufacturing errors happen, shipping problems happen, so I think it's better to be cautious and save everybody some time if problems arise.

SpaceTime wrote:Barb - you did not tell us what was ultimately wrong, and what was done to fix it??!!

Telling us will help others who may have the problem in the future - puts the post to bed in the archives with an outcome / resolution - instead of just floating into the ether with no resolution....

Cheers and welcome!

Ok, let's all move on and divert our focus to the answer to this question. It can help new users and existing HG-One owners in case one day we run into a similar problem.

The problem is directly related to grinding rice, and it doesn't matter if it's regular or instant. Rice powder is very abrasive unlike coffee and can really screw up an electric grinder. The HG1 is the only coffee grinder where burr seasoning with rice is suggested. There's no motor to burn out, it just needs a good cleaning if it jams.

I have always questioned the wisdom of grinding rice in a COFFEE grinder.

Yea, the rice grinding is meant to be done on a coarse setting, which is why the OP had the problem she did.

I also never subscribed to the idea of breaking in the burrs with rice. I just used the grinder as is with coffee beans. At first, the grinder needed to be adjusted for the a few times during the first week, then it settled in.

I would love to see some hard data (no theories or opinions), like microscopic photos, to support the idea that grinding rice "breaks in" the burrs. It perhaps makes more sense to think that grinding rice will shorten the life of the burrs since it can greatly degrade the sharp edges of the burrs.

brianl wrote:Yea, the rice grinding is meant to be done on a coarse setting, which is why the OP had the problem she did.

Speculation, maybe? Unless Barb decides to let us all know what really occurred, as well as what the actual solution was, well ... speculate on!
For me, I've never "seasoned" any of my grinders. I just dialed in, and enjoyed my coffee. So, when I got my 2014 HG one, ditto, and I'm lovin it

kofi wrote:I also never subscribed to the idea of breaking in the burrs with rice. I just used the grinder as is with coffee beans. At first, the grinder needed to be adjusted for the a few times during the first week, then it settled in.

I would love to see some hard data (no theories or opinions), like microscopic photos, to support the idea that grinding rice "breaks in" the burrs. It perhaps makes more sense to think that grinding rice will shorten the life of the burrs since it can greatly degrade the sharp edges of the burrs.

While not data, here's a video of Tino Franzini of Ceado chatting about burr seasoning with WLL. I'm assuming Ceado has done some research and testing into seasoning based on his comments.
https://youtu.be/NwXXO_FZj9I

Interesting comments from Franzini:
*Flat burrs require less seasoning than conicals
*He confirms output(grinding speed per given weight of coffee) changes as burrs are seasoned
*Industrial seasoning decreases burr life by up to 20 per cent
*As such, Ceado doesn't pre-season burrs
*He also says conicals are better for grinding larger beans

IF I felt an overpowering urge to break in new burrs I think I would just use unroasted high grown beans.