by PolishGuy on Wed Mar 30, 2011 2:20 pm
Thanks Tristan and Bluecold. Both gears are in good shape so it must be the white gear slipping. They do seem to just press on - there is no pin crossing the shaft that fits into a notch on the big gear or anything like that. This strikes me as a rather serious design flaw (in addition to the hopper that splintered the second time it was replaced delicately..this seems to be the most common problem with the PL53) - I have maybe put 8-10 pounds of coffee through it so barely started to warm up. Have also had a hard time getting any support or parts. First Line is the only source for parts as far as I know and they have not responded to requests for a new gear yet. Their shipping on a new hopper was also somewhat obscene ($17 on a $29 hopper that weighed very little - shipping costs are no more than $7 according to my local espresso shop so the markup seems out of order). This never would have happened with a Rocky and the trouble has cost way more in time and money than the difference in price. The stepless adjustment is nice but perhaps not worth the hassle. Overall, seems like many people have had a good experience with this grinder so my troubles may be more exception than the rule but when one gets into trouble, parts and support are hard to come by.