Ceado E37s knocking/grinding noise - Page 4

Equipment doesn't work? Troubleshooting? If you're handy, members can help.
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FotonDrv
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#31: Post by FotonDrv »

Todd, it is good to hear that WLL is on this. It will be a big improvement over a year or so ago when I had difficulties.

Stephen
That Light at the End of the Tunnel is actually a train

mjohnjanz
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Joined: 9 years ago

#32: Post by mjohnjanz »

Larcon, did you receive the authorization to return your Ceado E37S?

Please keep this thread updated.

I really like the Ceado E37S, but my concern is with the seller. They are the only authorized seller of this grinder, and when you do a search on the internet regarding customer feedback when there is a problem, it gets fairly ugly. When I check customer feedback from other Vendors when there is a problem, it is very difficult to find negative comments.
The problem is I can not purchase this grinder from the other Vendors.

I wish you the best in getting this sorted out in a reasonable amount of time.

Note: On a positive point, this Vendor makes very high quality and detailed videos that really help customers sort things out. I really appreciate their efforts. They also appear to be very good during the purchase process and with helping during that process.

Mike

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FotonDrv
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#33: Post by FotonDrv »

Yep, WLL has a great sales machine/team.
That Light at the End of the Tunnel is actually a train

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SonVolt
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#34: Post by SonVolt »

mjohnjanz wrote:Larcon, did you receive the authorization to return your Ceado E37S?

Please keep this thread updated.

I really like the Ceado E37S, but my concern is with the seller. They are the only authorized seller of this grinder, and when you do a search on the internet regarding customer feedback when there is a problem, it gets fairly ugly. When I check customer feedback from other Vendors when there is a problem, it is very difficult to find negative comments.
The problem is I can not purchase this grinder from the other Vendors.

I wish you the best in getting this sorted out in a reasonable amount of time.

Note: On a positive point, this Vendor makes very high quality and detailed videos that really help customers sort things out. I really appreciate their efforts. They also appear to be very good during the purchase process and with helping during that process.

Mike

I wish someone from WLL would chime in here about the negative reviews - it's certainly something that needs to be addressed. In 2015 you can't really turn a blind eye to a negative online presence and expect continued success. I did buy my espresso machine and two grinders from Whole Latte Love but I only dealt directly with Mark Jackson in sales who was very helpfully and knowledgeable. Luckily I haven't had to deal with the technical dept yet.

larcon (original poster)
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#35: Post by larcon (original poster) »

mjohnjanz wrote:Larcon, did you receive the authorization to return your Ceado E37S?
Hi,
Yes, this morning I received the Electronic Return Label!

I do like this grinder a lot compared with my Mini Mazzer. Once you learn it, is much easier to work with it than the MM.

Regards,

mjohnjanz
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Joined: 9 years ago

#36: Post by mjohnjanz »

That sounds much better. I hope you receive your new replacement in a reasonable amount of time and that it performs as intended.

Thanks for the update.

Mike

Komponistkalle
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#37: Post by Komponistkalle »

Has this been resolved?
Everything is fine? :)

gophish
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#38: Post by gophish »

SonVolt wrote:I wish someone from WLL would chime in here about the negative reviews - it's certainly something that needs to be addressed. In 2015 you can't really turn a blind eye to a negative online presence and expect continued success. I did buy my espresso machine and two grinders from Whole Latte Love but I only dealt directly with Mark Jackson in sales who was very helpfully and knowledgeable. Luckily I haven't had to deal with the technical dept yet.
I'm just now seeing this, but in regards to your request - The poster from Rochester on the bottom of page 3 is the vendor. I believe Todd is either the owner or a partner, and when I have dealt with him, he has been very responsive and easy to work with. It usually involves a lot of frustration and trouble if you've gotten to the point of needing to work with him though...
Versalab

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SonVolt
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#39: Post by SonVolt »

gophish wrote: I'm just now seeing this, but in regards to your request - The poster from Rochester on the bottom of page 3 is the vendor.
Has he addressed the overwhelmingly bad reviews WLL has online?

larcon (original poster)
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#40: Post by larcon (original poster) »

Komponistkalle wrote:Has this been resolved?
Everything is fine? :)
Yes,
I asked for a refund because it was taking too long for the replacement, and i didn't want to go further the 30 days period. Nobody called me or something, but they were promptly every time I emailed them.
When I had a problem with my Breville dual boiler espresso machine (it was leaking from the opv valve, and it was out of warranty for almost half year) it took just one call and email and they sent me a new machine.
In the case of this company, what can I say..... If you can find the same product somewhere else, even if you pay more it pays to buy it somewhere else.(Just my opinion.)

Best regards,

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