Ceado E37s knocking/grinding noise - Page 2

Equipment doesn't work? Troubleshooting? If you're handy, members can help.
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doublehelix
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#11: Post by doublehelix »

Interesting...there's another poster on CG--cprice88-- who also just ordered a Ceado 37s from WLL who is also having issues:
https://www.coffeegeek.com/forums/espre ... 470&Page=3

Their issue is that the grinder horizontally shoots grounds.....

James Mulryan
Posts: 137
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#12: Post by James Mulryan »

I was on the fence comparing Ceado E37 with the Compak E8. Because Chris's Coffee has such a stellar reputation and Compak has been in the grinder game for a long time, I went with the Compak. Zero issues, rock solid.

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SonVolt
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#13: Post by SonVolt »

Well that's disheartening. Hopefully these are isolated cases/lemons.

larcon (original poster)
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#14: Post by larcon (original poster) »

Hi,

I just received an email from WLL "Based on the video, something is mis-aligned underneath the burrs, and would necessitate us issuing a shipping label to bring this machine back in to be exchanged out."

I am hoping that the next one will not have issues.

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SonVolt
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#15: Post by SonVolt »

Will they refund your money if you insist?

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FotonDrv
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#16: Post by FotonDrv »

doublehelix wrote:Interesting...there's another poster on CG--cprice88-- who also just ordered a Ceado 37s from WLL who is also having issues:
https://www.coffeegeek.com/forums/espre ... 470&Page=3

Their issue is that the grinder horizontally shoots grounds.....
Adjusting the flap will control all those grounds that fly straight at you. Mine WAS that way and now has settled down to grinding nicely into a basket.
That Light at the End of the Tunnel is actually a train

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SonVolt
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#17: Post by SonVolt »

I noticed you have a Forte listed. How does the Ceado compare?

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FotonDrv
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#18: Post by FotonDrv »

It is a BP model so cannot compare and I never really tried to retune it for espresso anyway.

The HG1-E (powered HG-One) is my other espresso grinder.
That Light at the End of the Tunnel is actually a train

larcon (original poster)
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#19: Post by larcon (original poster) »

SonVolt wrote:Will they refund your money if you insist?
I didn't try to get a refund! I am interested in having this grinder, and the price works for me. Meanwhile, I am waiting for a much better customer service and waiting times like ones from amazon, regarding the issuing the shipping label.

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FotonDrv
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#20: Post by FotonDrv replying to larcon »

Good luck with the wait! Call Mark Jackson from WLL and see what he can do. I had great difficulty with WLL Customer Service (should be called Customer Dis-Service).
That Light at the End of the Tunnel is actually a train