I recently purchased a Baratza Virtuoso Preciso, and am quite happy with it, except for one thing. The micro adjustment ring moves 2 settings during a 15 second grind. I contacted Baratza about it within the first week of having it, and they said that there was a manufacturing issue with the first batch, apologized, and sent me a replacement. They were fantastic about it. I have had the replacement one for around a week now, and this one does the same thing. Also, the grind settings on this one vary significantly from the original one. Where I used to use a Macro 10, Micro E setting, I now have to use a 12 G/H setting. This isn't an issue, just strange that there is such a discrepancy between the 2 machines.

Has anyone else had any trouble with the micro adjustment ring moving during the grind?

They offered to send me a replacement ring on the first one, but I had just bought a new grinder, not applied for a job as a grinder repair man, so I asked for a replacement. I don't want to deal with the hassle of getting this one replaced, so maybe I'll just do that then.

Pierce, from Baratza, has just offered to swap it with a refurbished Vario. That seems more than reasonable, right? I'd be a fool to say no?

Wow, he is even offering to match the 11 month warranty I have remaining on my Preciso.

I'm astounded, what great service. I almost feel bad! Almost.