zin1953 wrote:More than once, I've asked someone to re-make my ristretto, as it isn't very "restrained." AND more than once I've just had my coffee and left, not wanting to explain to the overwhelmed employee what is wrong with 10-12 people standing in line . . .
Ordering a ristretto shot in a busy cafe is, to be honest, pretty unrealistic and quite unfair.
To pull a good ristretto shot requires a change to the grind.
In a busy cafe, there is no way you're going to change the grind for one person's shot and then change it back. For one thing... you'd have to change it, pull a test shot, tweak, and then pull a shot -- and then repeat to get back to normal.
So at that point, if the barista isn't going to do that, they're going to have to pull you a not-good ristretto shot - either by just stopping the shot short (your "not restrained enough" complaint) or by updosing to a random degree.
When I used to work the bar and people told me they wanted a ristretto shot I would simply tell them no and explain why not and tell them that I'd make them a good tasting shot - but it would be a good tasting shot to our specifications rather than something unique to them.
It was the best solution I could come up with.