Marshall wrote:How's the coffee?
Is that the only answer worth giving to a "this seems broken, is yours the same question"?
The coffee could be astonishing but maybe the grinder really is wrong and he'd like to know while it's still under warranty.
I don't understand why so many people seem to have so little concern for the question, why is it this way or I got this, is this how it's supposed to be.
I bought new Mazzer burrs for a Robur and I thought they looked bad so I took pictures and asked lots of people with no one knowing the answer. I sent the pictures to Mazzer in Italy and they said, "we're so sorry, we'll send you 2 new sets and by the way, what's your S/N". When told I just bought the burrs they said, oh, you're not important, that's the way they are. Same with Chris who everyone raves about, Bought something on his recommendation and when I said it has this problem, he said, we know so we're not going to carry it any more, but you waited too long to complain, tough luck.
Personally, I want to know how it works, how it could be made better, why this is better than that, why this tastes different than that.
Sorry for the rant.
Ira