UPDATE - Thank you all for your advice...it has helped! I've had Alexia and the Max Hybrid for five days. The vendor had me in for pick up and had both the machine and the grinder set up for me, plugged in and hot. They spent three hours with me teaching me how to use them, and dialed in the grinder for me (and taught me how to do it) with the coffee I brought with me. I also got several milk-steaming lessons, and they pulled several shots for me, showing me tamping and distribution techniques and they let me try them and see the results. They also pulled a couple of naked portafilter shots to show me what to look for (I bought one as a result). They showed me how to take out the reservoir, do the "portafilter wiggle" and backflush, as well. I've read the user's manual cover-to-cover three times, too.
I've been getting pretty good espresso already (I've burned through almost 2 lbs of Lighthouse!), and my milk steaming capability has grown exponentially with each day (my wife and I burned through a gallon of milk together for practice), and the no-burn steam wand upgrade has been a blessing. This machine, with the optional PID kit installed, is
very easy to use and very tolerant of this beginner's feeble skills. In fact, I'm having so much fun I've signed up for a barista course with the Seattle Barista Academy to learn more. I go in a couple of weeks.
People (Seattle people who drink espresso every day) really like the espresso and my milk drinks have been getting rave reviews. So far, I'm quite happy with my decision....and so is my wife.
Here they are....