by peacecup on Sat Aug 16, 2008 12:51 am
Well Dan, being a leading proponent of PV, I'm sorry to see the photos. The machine should definitely be double boxed. That's a given. Still, since the box isn't damaged, it appears that the damage was done before shipping? Anyway the drip tray and group head misalignment seem to be real problems. If I were you I suppose I would ask for a replacement with a new, properly assembled machine, sent double boxed please. The disappointment of waiting for a new one, and seeing the damage, of course, can't be compensated for completely.
I've noted before that PV seems to accept a certain tolerance for small imperfections in the finish - mine came with two small nicks in the group head, and some very small paint imperfections. Still 2 1/2 years on I have had to do no maintenance until a very recent piston re-seal, and this I think because it was unused for 4 months.
When you finally get a new one, be sure never to operate the lever until the machine is up to brew pressure - this can damage the piston seals.
BTW, if you need to wait to return it until Monday, I'd say you are entirely within your rights to pull some shots with it!
PC
LMWDP #049
Hand-ground, hand-pulled: "hands down.."