I expected a customs exception for paying an import duty, but what I received this morning was a request for the full name and address of the manufacturing facility. I have already sent a query to Maria at ACS, but has anyone else had this issue arise? It's a new one in my experience. Thanks, Matt

Things I never knew I needed in my life . Than you!

Lovely machine! Excuse my ignorance (and Google has been no help), but what is a "hotel group"? Thank you, Matt

Thank you. I am no stranger to DHL shipments of this size and know the drill well. But that is good advice worth sharing for anyone looking forward to receiving an EVO or Vostok. Checking tracking frequently can get you ahead of the game. You can often wander through an online maze and pay the impor...

I was about a month earlier, but if the holdup has been resolved, I don't see a need for your machine to be delayed another month. But I really don't know

DHL shipping notice this morning! I don't think I ordered anything else from Italy, so it looks promising

I ordered in late October with the safety release. When I was asked for the second half of the payment, it was "Early February" shipping. On March first, I asked for an update and got "next week". In the silver lining department, I'm having to severely limit my coffee intake for health reasons, so i...

Dave, What is pre-charging? I've heard this term a few times, but don't know how it is achieved. Matt

Yes, safety lever ordered. Would happily abandon the safety at this point and become one of the "No problem if you use it properly..." people. If it's this hard to get right, it might be more trouble than it's worth down the road

Terrible idea: If the problem goes away when you measure the voltage, what happens if you put a high Ohm resistor across those terminals?