The shipper may have a say in this, too. I skimmed the USPS "File a Claim" steps. It asks for proof that the receiver simply doesn't have. Unless Clive Coffee can provide a reasonable explanation why the burden of non-delivery falls on the receiver, I agree with you: Go elsewhere. That said, it's ra...

I recommend asking for clarification from Clive Coffee on their policy. If it's not documented, it should be. It's my general understanding that the sender has to show proof of delivery. Personally, if something wasn't delivered and the seller refused to help, I'd file a non-delivery claim with the ...

Now that the trees have filled out, it's a great view. In the winter, it's a view of my neighbors' backyards. {image}

If you're sending a message, please don't clutter this thread with an announcement "I've sent a message to you." Thanks

There's nothing wrong with cleaning regularly for peace of mind. But does it really matter, taste-wise? As always, I find actual blind taste tests more convincing than anecdotal evidence. Otherwise, such claims remind me of hyperbolic YouTube videos... Clean your grinder, it's a GAME CHANGER!

Or a sticky bypass valve on the rotary pump. This can be caused by scale buildup, which would also explain the wet steam, as Barista Boy noted

What I described are the rules of the road in the US for FedEx, UPS, and other major carriers. At least in the US, it's better to assume the package will be tossed around than hope it's treated with care and kept upright because of "FRAGILE" and "This End Up" labels. Even with pallet shipments, it's...

Of course, but there's no need to be heavy handed. We're talking about dislodging a coffee puck, not splitting wood

If you have a padded knockbox bar, you'd have to hammer down really, really hard to deform the basket. Like shake the cabinets hard. I've never damaged a basket knocking a puck out

It's not what they did, it's what they can do and still blame you for inadequate packaging. IIRC, the package must be able to tolerate multiple drops onto a concrete floor from several feet, including on corners. I've talked with sponsors who went through the trouble of "certifying" their packaging ...