carrie kennedy wrote:what happens to the shot while its waiting for the milk to be steamed?
I think it quietly sulks.

Seriously, it cools and the crema dissipates. Less crema means less of the lovely brown "crown" of microfoam infused with coffee flavors.
Most people considering an espresso machine's ability to simultaneously steam / brew will focus on the added production capacity - banging out cappuccinos one after another is much easier if you don't have to wait for the boiler to transition from brew temperature and steam temperature over and over. However, as your local barista likely said, the quality of the drink suffers as the espresso waits. Owners of single boiler espresso machines like the Rancilio Silvia or Gaggia Classic machines will frequently debate steam-or-brew-first. Back in the day I owned one, I brewed first, primarily because it was more difficult to obtain correct brew temperature by cooling a recently steam-temperature boiler than warm a recently brew-temperature boiler to steam temperature.
carrie kennedy wrote:my local barista gave me an earful when talking about upgrading my equipment. and let me get this straight, i can steam and brew if i go to a double broiler or a lever machine?
Espresso Machines 101 describes the common boiler designs. Briefly, there are three basic types:
- one boiler and two thermostats (brew / steam),
- two boilers, one for brewing, one for steaming,
- one steam boiler and a heat exchanger; fresh water is heated by the exchanger for brewing.
Lever machines are a fourth type not described in
Espresso Machines 101, but they too have one boiler providing steam and brew water. Unlike most types of espresso machines, such lever machines rely on the group to act as a heat sink to draw down the temperature of the water exiting to boiler into brew range. Within three or four shots the group is warmed to above brew temperature and thus no longer functions as a heat sink; perfect for espresso a deux, terrible for serving crowds.
Also see
Steaming & pulling sequencing? for a related discussion.