OK, I've been meaning to "chime in" on this for a while, just been busy!
8-10 years ago I was thinking of getting a superauto system just because, at that time, I was thinking of getting something that "controlled" the variables in espresso making. I wanted something I could just "push a button" and I'd get a decent espresso drink. NOT some "uber" 'spresso, just decent. Well, superautos were expensive! $450 to about $2K (with a few higher...). I looked at the Saeco Vienna/Royal/etc, the Jura/Capresso offerings, etc... ABOUT that time SBux started to deploy SA's in SOME of their sites. The first SBux sites I noticed them in were Phoenix' Skyport (in little kiosks on a couple of the concourses) and one concourse @ Newark airport.. FIRST thing I noticed was the espresso was sour! Regularly sour... This was my FIRST "well, maybe I shouldn't give Starbucks any more of my $$$"... Hmmm, if a big "coffee" company couldn't get a superauto to make acceptable coffee..... Caribou Coffee started using the Franke superautos a bit later (talk about SOUR.... sheesh!) It took SBux about 8 years to fix THAT problem.
I then decided to find a store willing to let me "experiment" with their superauto systems... Starbucks was OK with it (as long as you used THEIR beans!). A few other stores were willing to allow it as well. Experimented with the Starbucks/Saeco Digital Italia, some mid-line Jura/Capresso systems (up to a $2500 Capresso system, don't remember the model ). Using fresh beans, in some cases their beans, sometimes mine... I was unimpressed with the output of the systems and surprised at the "variability" of the espresso...
Well, that shot that down! Took a few years to do this as there, at that time, wasn't a Green Monster closer than about 60 miles away and the stores with the Capressos were 120-180 miles away, so the experiments were sporadic and there was a lot of time in between tests! During this extended testing time, I discovered alt.coffee and a few other sites dedicated to the art of brewing coffee and began my search for good espresso (and just good coffee!). During all this, I went from a Krups "steam toy' espresso machine to pump driven machines a bit "higher" in the espresso making "chain" but still far from good, repeatable systems... Too many variables and little information on how to control them...
Found WholeLatteLove, 1stInCoffee and a few other on-line espresso/coffee equipment retailers and began wandering thru THEIR information on machines, processes, etc... Eventually found ChrisCoffee and 1st-Line as well. REAMS of info began flowing into my poor, overstressed brain. Looked at Gaggia Baby espresso machines (seemed to be the Rancilio Silvia of the day) and at higher end systems as well. Read about this HX type of system (what the heck was that!?!?), read about early "prosumer" dual boiler systems (the Expobar Brewtus was one of them). AH HA! THAT'S what I want! It controls brew temperature and I can steam as well! GREAT! OK, well, there's some issues there... These systems are much larger than where I've got space to put 'em! The Brewtus seemed to be what I'd end up with as it wasn't as wide as the others.... But still, this is $1300 bucks we're talking about here... Let's make sure this is what you want! There were some reported issues with reliability of some of the parts used in the machine, only a single source for purchasing, etc. Let's keep researching. ( I was really tired of buying another machine only to find out it wasn't THAT much better than what it replaced! AND the spouse wasn't really supportive of my "retired" espresso machine collection getting much larger!)
The La Spaziale S1 Vivalidi was a good one, it seemed, but it would overtake the space that I had available in the kitchen. Only had about 23 inches wide.... Began to think about making my OWN! Hmmm... possible, but how much is it gonna cost me AND can I do a better job of controlling variables than the people who've been building these systems for YEARS? Well, if I put the appropriate computer controls in it, yeah, I thought I could! This project is STILL in the "electrons floating around on a hard disk somewhere" stage as I don't get a lot of time to just sit and think on it (and then put the thoughts into a document!)... Also, it's gonna be 'spensive Lucy! (spoken in my best Ricky Ricardo voice!). Packaging would not be much of an issue because I'd have full control over what went where!
OK, STILL want to make better espresso, so I need to 1) work on my technique using my existing equipment and 2) find something that WILL fit where I've got the space and WILL provide me with better control than the equipment I've currently got. OK, let's revisit this HX thingie again... By this time I'd found Home-Barista.com, lurked around for a while, joined the forums and read, read, read.... Learned A LOT from the folks here and DID improve my espresso. Still not HAPPY with it, but it's MUCH better now! Started to look @ the QuickMill stuff from Chris Coffee and the Isomac stuff from 1st-Line (as well as the La Valentina, etc). The VBM Domobar showed up during all this angst and Dan and co here @ HB did a review. The machine WOULD fit in the space I had available. It would DOMINATE the space, but it WOULD fit! OK, started to figure out what I'd need, machine, grinder, bottomless P/F,accessories, etc.. Was looking @ about $2.2-$2.5k for what I felt I'd need...
Was getting ready to "pull the trigger" on this when Whole Latte Love came up with the Gaggia Factory for an unreal price (almost half of it's original price!). Well, to keep a long story from getting any LONGER!

I went from a superautomatic system to a manual lever system (only took me about 8 years!

). I would say I couldn't be happier EXCEPT about a week and a half after getting the Gaggia it's heating element died (stuff happens...) and I'm waiting for it's replacement to arrive!
BUT the whole point of this dissertation is that, in MY case, I went from a complex system to just about the simplest system in my journey for espresso. I'm STILL not looking for the ultimate espresso, just good, consistent stuff (and I was getting there with the Gaggia before it broke! [sob, sob...]). Depending on what you're looking for you MAY be quite disappointed in some built-in system (you may NOT be... your money, your choice) but I sure would have been. And the journey is over half the fun of it! I'm sure that my palate will become more discerning and less willing to accept what it now does as I wander forth!
Steve C.
I'm having an out of coffee experience!
LMWDP # 164