Well let me see if I can help. I took a look at the schematics on the machine and I think the internals of the valve are fairly similar to that of the Cremina. Since it is a new machine, I will assume that the gaskets are OK. Thus I think there are possibly three places that could bind. I would suggest the following:
Step 1. If you remove the white cap and then undo the screw below it, then you should be able to take the cap off. Put a small wrench on the stem and then see if you are still binding. I have seen some caps not fit well and get tight against the larger retaining nut for the valve.
If still tight then let's continue:
Step 2. the next thing that we want to look at is that retaining nut. Is it on too tight? I would back it off a half turn and then see if that helps. If the valve is still binding then on to next step.
Step 3. Remove the valve...it could have been seated too hard...note that it has threads as well:
Step 4. check the screw on the bottom...
Now put back together...put the value back in and only finger tighten. Put on the retaining nut and make sure you have free play on the valve. Put the black cap on without the screw and see if everything works. Then turn on the machine and make sure you have no leaks. If everything is smooth, you have no leaks...then screw on the cap and pop the white center back in.
With regards to your question on the steam arm of the Cremina...it is not on a ball joint. You can undo the retaining nut and position it where you like it...I tend to move them about 20 degrees to the left to assist with getting a bit more access.