I agree with having a standard dosing technique, and in fact we do. We use a Schomer-type dosing an leveling regimen, and when we were only using double baskets, everything was working swimmingly. I recently purchased smaller demitasse cups, however, which allows us to serve a true 1-ounce single, so I brought the single basket into play as well.
In fact, it's because we all use the same dosing/leveling technique that I'm trying to find a different single basket/double basket combination. If I can solve the problem without having to retrain the entire staff, so much the better.
Not to be a heretic, but I have to ask... why haven't you switched to a super-auto?
Not heretical, in fact, many high-end restaurants have made that switch. My limited experience with super-autos has been that the best shots from them taste like strong coffee, but not espresso. My experience with waitstaff ("part-time baristas") using traditional equipment has been that the worst shots taste like strong coffee, but not espresso. However, once they learn what good espresso tastes like, and I do encourage them to drink straight shots, they take an active interest in learning what makes a good shot. The end result is that while the bad shots are no worse than can be found at Starbucks, the good shots are very good, and (this being San Diego) often better than any other restaurant is serving.
If the place truly is busy, the staff should be able to look down the order stream and do pretty much everything with doubles.
If you have 20 people using the machine in one shift, you REALLY need ONE standard dosing technique and I think that just making a double and throwing away one is probably worth it to maintain consistency.
I'd agree with you about looking down the order stream if I were in a coffee shop setting. However, we are a restaurant, and usually a waiter is building a tray of coffees for only one table, usually a party of 2-6 people. The order is usually a mix of a couple cappuccinos (which use a double shot as a base), a cuppa joe, and a single espresso.
At my last job, we actually did use the "make 2, throw one out" technique for singles, although with me around (and it being a low-volume operation), the unused shot was rarely thrown anywhere but into my gullet. I was hoping to go a different route here, thus the question about baskets.