boston coffee party wrote:I know that 1st-line sells them, but I am rather put off by their minimum purchase amount for first time buyers especially in that their shipping rates are not cheap for a very light part. I don't want to waste money just to satisfy their minimum purchase requirements, but at the same time after your posting I did read good things about the gold pro 2.
thank you,
Adam
Adam,
Sorry about the policy. Unfortunately, in our company, there is a cost associated with every order. Our internal cost is more for 1st time customers, and it is less for repeat customers. The $20 minimum is our break-even point for 1st time customers. I personally do not believe this is too much to ask as we do stock and offer lots of parts and smaller items.
If we had to process an order for a $1.99 gasket for a new customer, 1st-line, nor any other company, would last too long. Please think about it.... would anyone be willing to process, pick, pack, and ship an order for $1.49. Then add in your $0.20 for the credit card transaction fee, the 2.5% credit card processing fee, the cost of storage, the box, the handling of getting the part on the shelf, inventory it, pick it off the shelf, and so on and so on.... if the answer is yes, please contact me as I would happy to bring you on as a business associate to work at this extremely low profit margin.... probably less than minimum wage.....
Yes, we could raise the prices for all smaller items, but then this would be unfair to repeat customers.
As for shipping costs, 'it is what it is'. All the common carriers now charge up to 100 different types of service fees, including fuel service charges, residential delivery, delivery area surcharges... just to name a few....
Yes, USPS can be used, but there are 'other' costs associated with using their service which would force companies to charge more than the posted USPS rates.... at the end of the day, it would be the same....
I know there would be a number of members here ready to comment (which are welcome), but I sincerely ask any commentors to mention his/her experience running a large 'online' business from 'soup to nuts' before offering suggestions..... and, then please let us know the specifics.... As always, I am open to hear opinions and comments...