I mentioned in my original post that my machine does not boil over so much now that I only fill the boiler halfway into the sight glass instead of 3/4 as I originally did. For a while, I would predictably have a boil over just about every time I used the machine, usually after it had been on an hour or so. Now, it is fairly rare. Maybe once in every 5 or so uses. I'm wondering if the boiler level had something to do with the boil over problem.
I am using tap water in the machine. According to our city of water department, the hardness of the water supply is in the range of 20-25 mg per liter, which they characterize as "very soft." I ran a test strip purchased from 1st Cup and it registered less than 3 dH. Not sure exactly what that means, but given that was the lowest possible reading, it must be very soft.
Here is a question, which comes from a logical rather than an informed or technical perspective. Elektra has apparently been making this machine for over 20 years and sells these machines all over the world. Given how long Elektra has been making this machine, I can't imagine that all of the effort to use only distilled water and the care and concern described in some posts not to allow more than a few drops of regular water into the boiler should possibly cause the machine to malfunction. Elektra's own training manual (
http://www.italiankitchenaids.com...utoSX.SXC.SXCD.pdf) doesn't mention limescale at all. It only indicates that filtered or bottled water ought to be used, which I assume relates more to taste than scale issues. The Elektra user manual (
http://www.coffeeitalia.co.uk/pro...li_allegati_34.pdf) only indicates that "cold drinkable water" be used. Neither manual mentions any de-scale procedure as part of the maintenance regime or concerns about water hardness . If this problem was truly widespread, I would expect it to be at least mentioned in the user manuals, as Elektra would have users all over the world beating down the door after spending a significant sum for their machine only to have it almost immediately suffer problems.
The 1st Cup site indicates that Elektra will not honor warranties where hard water is used. I can understand this concern. But the above posts suggest that the machine is problematic even when soft water is used. I wonder if this has been a big issue for Elektra and lots of users are having this problem? Or . . . are there Elektra users out there who are using not-to-hard tap water and not descaling their machines who are having good luck and no problems? I know I'm probably being naive, but it seems like this should not be the problem that it appears to be, especially if soft water is being used. I'm not sure what else would explain the problem, or the apparent scale build-up discussed in the posts, but things just don't seem to be adding up.
Sorry for the philosophical approach, rather than the technical. I don't know much about chemistry, physics, or the engineering of small appliances. But as a practical matter, the problems suffered by owners who are using soft or distilled water just don't seem to be adding up.