My new Alex Duetto is also having some noise issues. It started out being quiet, but now it's developed a loud humming/buzzing noise a few seconds after the pump starts.
I removed the top of the machine and watched the pump as it runs, and it seems like the torque of the pump causes it to shift slightly on its mounts and contact the brew boiler and steam lines. Since there is very little space between the parts inside the case, even this slight shift is enough to cause metal on metal contact and annoying vibration noise.
If you look at the pictures on Chris' Coffee's website, you can get some idea of how cramped it is inside the case, and how little room there is between the pump and the brew boiler and steam lines.
http://www.chriscoffee.com/products/home/espresso/izzoduettoI tried to push the pump back away from the bew boiler, which helped a bit, but the noise still comes back after the pump runs for a few seconds.
I'm wondering if it would be a good idea to use a cable tie to hold the pump back away from the brew boiler area. Maybe wrap the tie around the pump and part of the frame so that it can't move as much. I'm not sure if there's a way to do this effectively though since there doesn't seem to be any place on the frame to attach the cable tie so it holds the pump away from the front of the machine.
I also had the idea of putting some kind of soft rubber between the brew boiler and the pump to kill the vibration, like a piece of heat resistant silicone. I'm not sure if this would help much though, or whether it might just create more problems.
Anyone have any suggestions?