TS1972: Nice thread resurrection after nearly a year!
I too encountered this problem the first few times I descaled my Izzo Alex.. but I'm pretty sure it's a problem that is common to all E61 group machines, as the original post was about an ECM machine, and others are mentioned within the thread. When I got my machine (used), it hadn't been descaled in its first year of life + the mushroom was heavily scaled.. I'm sure that played a role in how much of the chrome came off when descaling.
I remember when reading through this + similar threads, that someone suggested that aggressive chemical reactions that happen when switching from acid to alkaline (i.e. descaling with citric + backflushing one after another) can exacerbate the problem.
Also note the current thread about de-chroming a portafilter -- soaking in citric acid is the proposed solution:
How do you remove chrome from brass?Finally, on lubrication of the lever.. I feel that it's a necessary maintenance item (every few backflushes, when the lever gets squeaky/dry enough that coffee oils alone don't seem to keep it lubricated) , and it's easy enough to DIY. Your retailer might be willing to do it this time, but not in perpetuity.. you'd be better off taking your machine in + learning how it is done.