My new LM GS3 has arrived and is beautiful.

Franke Coffee, Inc. ran a quality assurance checklist (operational tests) without removing the protective film from the stainless cup tray on top (all they needed to do was remove the tray during testing), with the result that the film is burnt to the stainless and has still not completely been removed. Other than this it is flawless.

The manuals which were part of the package are well-written and very useful as far as they go. There is however, no technical information at all, whatsoever. No trouble-shooting suggestions, no illustrated parts manual, no functional diagrams of any kind, and not even a list of spare part numbers

I wonder whether any other owner has been able to locate a source for technical information for these GS3 machines.

I received a spare parts manual. It's a separate book with diagrams and part numbers.

Interesting. My unit came with an Owners Manual, a Software Programming Guide, and an Installation Guide.

JWPATE wrote:Franke Coffee, Inc. ran a quality assurance checklist (operational tests) without removing the protective film from the stainless cup tray on top (all they needed to do was remove the tray during testing), with the result that the film is burnt to the stainless and has still not completely been removed.

i was told that the holes in the steel are laser-cut with the plastic film still on, hence the burning. goo gone takes it off.

Now that is interesting about the laser cut with film already on. I wonder why?

I didn't have anything like that on mine, nice and clean.

Yes, I believe the laser-cut story was probably invented. I really doubt the machines left Florence in that condition. Also, the drain tray had the identical protective film and the same laser cut pattern, but that film was not burnt. I still suspect care-free testing in Seattle caused the burnt on film.

Back to the subject of technical information, I take it that no other owners have such data. I would contact La Marzocco direct, except for the likely result...........they would direct me to Franke Coffee, Inc.

I might be able to scan my parts manual and email it to some people. Given my track record with doing stuff like that, it might take me a year to get around to it.

JWPATE wrote:My new LM GS3 has arrived and is beautiful.

Franke Coffee, Inc. ran a quality assurance checklist (operational tests) without removing the protective film from the stainless cup tray on top (all they needed to do was remove the tray during testing), with the result that the film is burnt to the stainless and has still not completely been removed.

Try soaking the tray in very hot water. If heat fused it on, heat should help take it off.

JWPATE wrote:Yes, I believe the laser-cut story was probably invented. I really doubt the machines left Florence in that condition. Also, the drain tray had the identical protective film and the same laser cut pattern, but that film was not burnt. I still suspect care-free testing in Seattle caused the burnt on film.

That is normal for the laser cutting to do that and obviously the protective film stays on during cutting and bending and until it reaches the end user. It would be abnormal to have a machine without any film but maybe it was removed for another reason.

Even still, if the benchtesting had caused the film to stick (which takes a very long time) it is a good thing in the same way that coffee grinders have coffee in them or machines have water drops in the pourover tank or oils on the group screen. It means it has been tested. Sloppy, but a good thing.