Thanks everyone for the responses
Here's an update and answers to questions....
I am using filtered water that has about 5 grains hardness
I did take apart the brain box and ensure everything was in place
Today switched over to "tank not present mode". the boiler began to fill...and ...filll...fill, soon pressure off the scale and water spraying everywhere. So I took out my boiler level probe to ensure there was no scale build up etc. It was sparkling clean.
Turned on machine and get a message on the screen saying "Boiler temp probe unattached" This is a new one. Disconnect temp probe and re-attach. Same message. I noticed the brain box had a little water, so I blew dry it out.
On advice of vendor, inserted a paperclip into the connection and grounded out to boiler itself. Seemed to fill and stop properly, so i re-connected. As well "boiler temp probe" message is gone. I left the steam wand open to allow venting of over-filled boiler as it came up to temp. Eventually everything looks good and seems to work. So I get out the coffee to prepare a shot and figure one more check......
Now everything looks good on function pad, but pressing keys does not result in any action!!!!

Although I can power the machine down via the pad

So I un-plug and try again and this time everything works. And so far so good.
As well the "refill tank" message has only appeared when appropriate.
I am not sure what to think about this and it worries me that I have so many annoying and occasionally bizarre problems over my short time with the GS3. When is it appropriate to start thinking that the machine you got is a lemon and getting it replaced is the way to go????
Thanks,
Dave.