Over at Coffeegeek, Mark Prince posted about having communicated with LaMarzocco USA. He indicates that LaMarz USA has no knowledge of drip tray issues with the GS/3 (sounds crazy to me...)
Here is the CG post: Click This
Hey GS/3 owners; I've been communicating with LM USA about the machine and an article I'm working on, and according to them, there have been no complaints or discussions by GS/3 owners (both paddle group and automatic models) about the drip tray - specifically how water pools on the tray's metal ribs to an excessive amount and fails to properly drain.
I sent LM a raw video of the pooling in action, and have other videos I'm cutting together into a montage to show the tray's problems with both hot water wand and grouphead water.
If you are unsatisfied with the quality, build, design, etc of the drip tray, PLEASE communicate this directly to La Marzocco USA (I've been emailing Joe, but John Blackwell or Roger Wittmann might be good choices - email addresses at link).
Only through letting the company know will we see improvements in this tray and a possible replacement down the road.
Mark
PS - don't let them tell u you were the first to complain about this. Apparently I was!![]()
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I'm with Mark - let's start a letter writing campaign to see if we can get a new drip tray design. I would be willing to pay for a replacement if they had one....so let's see if they'll respond!
Here is the link to LaMarzocco USA: http://www.lamarzoccousa.com/New%20LM%2...ge0006.htm
Thanks,
Jon



