Hi I need help with my ECM Giotto espresso machine. I can't pinpoint exactly when this happens, but often when I pull the lever to run water through the brewhead, no water comes out and the pump doesn't turn on. If I flick the machine off and on it immediately works again.. Then it will stop again- I flick off and on. works again... same cycle over and over.

I also have the problem every now and then of the machine not sensing water in the tank and shutting itself down. Any help for either of the two problems will be greatly appreciated.

I still love the machine and can't complain. My friend has the Rocket branded Giotto and tells me my problems are nothing compared to his Rocket.

regarding the first problem
a possibility
check that the lever is depressing the microswitch that activates the pump
regarding the second problem there are 2 options one was the older style with the level probes inside the reservoir which can be coated and the ground connection is not clean anymore
or if is the microswitch tank/weight one check that the reservoir is not "hang" or the microswitch and springs are not out of place

Thanks Stefano, what's the easiest way to check the microswitch? Seems to be a lot of wires and connections in the way. btw I have the Giotto Classic that has the 4 probes that stick into the reservoir. I cleaned them (they were already clean), but still every now and then it will shut itself off. Filling the tank at least 2/3 to 3/4 full solves the problem. Thanks again.

With the machine off, lift the brew lever to the "brew" position. Now, with your fingers, see how much more you can depress the "button" that the brew lever cam is contacting. MOST DEFINITELY you do not want to bottom out the switch but there should be about 1/32" of free play in the button when it is depressed with the lever cam.