HELP

My Nuovi Simonelli Appia is teasing me.

My problem: During levelling the pump activates but it doesn't take in any water?
... If I activate the pump it delivers water from the grouphead so the pump is working.

So I tried to enter the programming settings to try and deactivate the pump during levelling and then activate it again - BUT

After I turn on the machine the pump engages (to level) and so if I press the "continues button" together with the "double espresso button" it doesn't enter the programming mode - instead it just starts drawing water from the grouphead???

What am I doing wrong HELP

Boiler auto-fill will cause the pump to run even when you are not in attendance.