Success!! Posting my results as a future reference for others...
I checked the solenoid and it was fine, unbolted it to get to the valve.. the solenoid is the black box at the bottom of the pic held on by one nut and two wires plugged into it..

Once the solenoid is off you are left looking at the valve (the metal shaft in the pic) which needs to be unbolted to come out..

Once it is out you this is what you see...

this is the valve once it is out, the valve was stuck and had calcium deposits on it and took some repeated pressing to pop out

Once we got the valve to release out of the housing this is what we saw...

we soaked the parts in hot water with citric acid and a bit of rubbing to help the process along, the end result:


Now the valve once reassembled, opened and closed easily. Put everything back together again and it worked perfectly. Disaster averted, I have to admit I was assuming the worst initially! Thanks to my brother for his help, he has repaired quite a few machines for fun and he certainly figured this one out right. Thanks also for all the feedback here, that helped me to try to tackle it on our own.

sorry they are all phone pics, so not the best for looking at....