by beatstanfurd on Tue Mar 31, 2009 4:08 pm
I've had, for the most part, a positive experience with Espresso Midwest, and I'm out in California. My newly acquired espresso machine came from a seller out in Minneapolis that knew very little about the machine. I had contracted Espresso Midwest to pickup the machine and run the machine through a diagnostic check. Once everything checked out, they prepared the machine for shipping, crated the machine and sent it on its way. Took longer than I hoped, but it wasn't their fault, just a blizzard that closed everything down (so foreign to us out here in sunny California.)
Getting a hold of them was never a problem. The only thing I had a small problem with was the call backs. On a couple of occasions, I was told I'd get a call back by the end of business day, but never heard from them and I would have to call back the next day to get a follow up.
Overall, I am happy with their service and if I had to do it again, I would not hesitate in contacting them for assistance.